This is a summation of our 2014 price increase letter. We have held the line on prices for 2 years, but feel that to maintain our competitive staffing advantage moving forward we must increase prices. While we know that can sometimes be frustrating, we want you to know that these increases and more have been directly passed on to create higher wages for our staff. Over the past year we have increased our wages by over 12%. This has led to longer tenure of our key cleaning team supervisors, and an increased ability to screen and train the best possible new members of our team.
Price increase letters will be sent out on your anniversary of service, so if you started service in the past few months, you won’t see this letter for awhile. We just want to be proactive in sharing this information.
Thank you for your ongoing business with Better Life Maids. As always we are committed to making your life Better, Greener, and Cleaner with every visit. We appreciate the trust you have placed in us to maintain your homes beauty and value. It is our ongoing mission to earn that trust and to be the best house cleaning service in both overall value and quality.
This letter’s purpose is to tell you that an adjustment to your per visit service fee is necessary at this time. In order to maintain the highest standards in the residential cleaning industry periodic rate increases are necessary. Many of our costs have gone up in the past year including payroll taxes, workman’s compensation insurance, supplies and equipment, fuel and more; but our largest investment has been a major increase in both our starting wages, and raises to our tenured team members. We have committed to raising our starting pay of all team members to $10.10 per hour by January 1st of 2015 (currently $9.50 for new hires, increased from $9.00 in 2013). All of our team supervisors and assistant team supervisors will see wage significant wage increases as well.
We have held off price increases for the past two years, but in order to attract and maintain the best possible team, we need to make this adjustment now. While other services have come and gone over the past few years, Better Life Maids has become an integral part of the St. Louis region, and will remain so for years to come. We are driven to give our clients the best possible people and thus the best possible cleaning service. Better Life Maids will continue to hire and train the best team members and this price increase will allow us to do so.
Your new rate for each cleaning visit will be increasing by $4 per visit effective your next cleaning visit.
Thank you for your ongoing support. We look forward to serving you for many years to come. As always please let us know if there is anything we can do to make your life Better.
Angela Ricketts Founder & Vice President of Client Experience
Again. Thank you so much for giving us the opportunity to serve you. We will continue to do all we can to make sure we are worth your investment and provide you with an experience and cleaning you deserve.
At Better Life Maids we clean a lot of hardwood floors. In fact in the course of a year providing green house cleaning services to St. Louis, St. Charles, Portland, and Birmingham, we will clean thousands of homes. Most of them have hardwood floors. We really do consider ourselves hardwood floor cleaning experts. Even still, with thousands of homes cleaned each year with great results and no damage, we get potential clients that insist that we use vinegar, or ammonia, or a steam mop on their new installed hardwood floors. We will use vinegar or steam mops if a client insists, but only after we have explained to them the risks, and let them know that our damage policies will not cover the use of these products on their floors.
As a rule we try to only use the entire line of Better Life cleaning products to clean our clients homes. All of the Better Life products have been proven to be safe and effective at cleaning all the surfaces of their homes. Simply Floored is Better Life’s PH neutral floor cleaner that leaves hardwood floors looking great, and keeps them safe with amazing results. And it has to be. In St. Louis alone, we clean nearly 10,000 homes per year. We just can’t risk using a product that will cause damage to our clients floors. Simply Floored has stood the test of time and repeat use. We know it works, and we know it keeps our clients homes floors looking good for years.
Many of the hardwood floor cleaning methods listed below will leave your floors with “great” short term results, but over time, your beautiful hardwood floors may be damaged. There is a lot of misinformation and misunderstanding about how to keep your hardwood floors looking great for the long run. Lumber Liquidators is out to set the record straight. As one of the nations largest sellers of hardwood flooring, they really have heard and seen it all. Here are their 10 Hardwood Horrors. Truly bad cleaning methods that not only won’t work for your floors, in the long run will damage them.
Tina Lewis is really a great person. She is a mom, a friend, a team member, and most recently a graduate. After years of hard work she recently graduated from Washington University. And Tina graduated while juggling work, family, and school. We could not be prouder to have Tina on our team. In fact Tina has been a part of the Better Life Maids family from nearly the beginning. She was there when we were still working out of our basement in our small Shrewsbury home, and helped us grow Better Life Maids into one of the largest independent maid services in the St. Louis region.
While Tina will be leaving us soon to pursue a new career, she will always be a part of the Better Life Maids family.
Thank you Tina.
Give mom a gift you have never given her before. A sparkling clean house from Better Life Maids. Let us do all the dirty work, while you get all the hugs and kisses.
Mother’s Day is May 11th, so you still have time to make mom’s day and get her the perfect gift. Think about how great mom will feel this Mother’s Day knowing she can kick back and relax and leave the house cleaning to Better Life Maids.
We had a great time on Show Me St. Louis this week. We got to talk about what makes Better Life Maids a green house cleaning service, and about what it takes to be a Better Life Maid. In addition we are offering a Spring Cleaning special for new clients in Saint Louis and Saint Charles County. Save $100 when you sign up for new service this spring. $20 off the first 5 visits.
For the past year we have received thousands of entries for our Year of Green House Cleaning Sweepstakes. In fact we received over 8,000 entries. We are proud to announce that Missy Lang of Webster Groves was our winner. She will enjoy an entire year free from cleaning toilets, vacuuming, and other domestic chores compliments of Better Life Maids of St. Louis. Congratulations Missy we are so happy for you.
From the thousands of entries Missy Lang was selected to receive the year of green house cleaning services.
“I am so excited!” was the first thing Missy said when she found out she won. As a busy mother of 3, excitement is something she probably gets lots of, we are hoping to give her a few more hours of relaxation each week, but we complete understand her sentiment.
“I can’t wait to tell Josh,” said Missy excited to share the news with her husband.
“We have done this contest for 3 years now, and it gets more fun every year. When we tell people they are the winner they are always so excited, it makes me feel good about what we do for all of our clients.” said Better Life Maids President Matthew Ricketts.
Needless to say Missy was extremely excited to find out she won. While we would love to share a free cleaning with all of our wonderful fans, we just can’t do it and keep the lights on. The enthusiasm for this sweepstakes remains strong so we have decided to run it again!
Heather Horst is a big reason we have been able to add service in St. Charles county. She has served as a Better Life Maids team member for over 2 years. Always one of our highest rated team supervisors, she was promoted to a Client Experience Manager in our St. Louis office last year. Now Heather heads up our efforts to grow our green house cleaning service as we expand into St. Charles county.
Better Life Maids has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. This is the fourth consecutive year that Better Life Maids has earned the honor.
“Winning an Angie’s List Super Service Award is a very big honor for us at Better Life Maids. We always strive to provide our green house cleaning client an exceptional experience, and it is such an honor to have our clients help recognize us as one of the very best companies in our industry.” Said Angela Ricketts, Vice President of Client Experience for Better Life Maids.
Only about 5 percent of the companies Better Life competes with in the St. Louis region, including St. Louis, and St. Charles, are able to earn our Super Service Award
“Only about 5 percent of the companies Better Life competes with in the St. Louis region, including St. Louis, and St. Charles, are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.” In fact the number is even narrower than 5% when you factor in that Angie is referring to 5% of those that have a listing or review on Angie’s List. The vast majority of house cleaning companies are not even able to make the claim they are on Angie’s List. So the field is even smaller for companies able to reach this top honor.
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.
This week we celebrated. It was truly a great year at Better Life Maids. This was our fifth full year in business and we were able to serve even more house cleaning clients than ever. We reached 400 recurring maid service clients, grew from 15 full time to 30 full time employees, and grew from 4 cleaning to 8. These are just the stats for our St. Louis office. We also opened a St. Charles offices this fall, and opened offices in Portland, OR and Birmingham, AL. These were just a few key stats that we measured 2013 by.
The most important way in which we measure our success over the past 5 years, is by the quality of our team members. 5 of our great green house cleaning team members reached milestones with us this year and we want to share them with you.
Katie Cook reached 2 years of service with Better Life Maids in March of this year. Perhaps you have talked to her on the phone when you first booked your cleaning service. While she was first hired as a cleaning team member, she has since grown to our St. Louis Client Experience Manager. One of the traits we admire most in Katie is her ability to adapt and take on new challenges.
Rebeka Alvarez reached her 2 year anniversary in April. She has been our team 3 supervisor for most of that time. Rebeka has always impressed us with her leadership and ability to get hard jobs done.
Heather Horst reached her 2 year anniversary in October. A long time favorite of our clients, this summer Heather stepped into a new role as a Client Experience Manager. She is also tasked as our St. Charles county general manager. We have always appreciated Heather for her positive attitude and kindness.
Nma Holt has reached 1 year of service with Better Life Maids this past September. One thing that you may not know about Nma is that she is a trained ballerina. If you ever watched her clean you might guess it though. She is extremely graceful and precise in everything she does. We have always admired Nma for her great smile. She has always had the ability to light up a room.
Sam Mueller reached her 1 year of service in October. Sam has been a great asset to our team since she began. Sam throws herself into everything she does. This past year Sam completed a mission to Haiti, and has another planned for the Spring of 2014. Sam is one of the most giving people we have ever met, and we value that so much.
We truly have amazing team members at Better Life Maids. We wanted to share a few of their milestones with you. If you would like to find out more about our services and meet some of our amazing people. Click on the free instant quote button below. Our online system will provide you an estimate in just a few seconds.
The holidays are a wonderful time of the year. A time to come together with friends and family. A time to celebrate and remember.
I like to reflect on the year as it comes to a close and begin to make plans for a wonderful new year ahead. This has been an amazing year for us at Better Life Maids. A few key accomplishments this year include:
- Grown to a staff of 30. We began the year at 16, so we almost doubled our size this year. We have been able to continue to provide a workplace with a social conscious, and provide our staff with a wage as much as 50% over industry average. While this means we have to be a little more expensive than some of our competition, we have proven that many clients will pay a little more to have a higher caliber team and cleaning experience. Our goal is to reach 42 green house cleaning team members in 2014, while maintaining the highest standards in character and quality. By providing a positive and uplifting place to work, and by marketing our services as a high quality option to discerning clients, we believe we can continue to employ great people, how truly love what they do.
- Expanded to serve St. Charles county. We have received a great deal of interest for our services in St. Charles county over the last few years. Many households wanted a green alternative to traditional house cleaning services that were currently available. I am proud to say that we are now offering St. Charles green house cleaning services two days a week, with plans to have a full time schedule by April of 2014. Our St. Charles office is managed by Heather Horst. She has been doing an incredible job serving our newest region and we are so happy to have her.
- Provided free cleanings to 15 women undergoing cancer treatment. Through our ongoing partnership with Cleaning For a Reason, we continue to provide free cleanings to women undergoing cancer treatment. We have been a part of this program since we opened our doors in 2008 and to date have provided free cleanings to nearly 40 women. This is probably one of the most rewarding things that we get to do, and it is only possible through the support of our wonderful clients. We plan to continue to expand our involvement with the program in 2014 and hope to provide free cleanings for up to 25 women.
These are just some of the statistics by which we measured an amazing year for Better Life Maids. We are very proud of what we accomplished this year. Yet we are humble and recognize that our continued success is reliant on our wonderful clients, friends, family, and fans. We are in the service industry, and it is of the utmost honor for us to be of service to you.
So as we come to the close of 2013, I want to extend my utmost thanks. Thank you! Thank you! Time a million! Thank you! We couldn’t do it without your support.
Co-Founder & Vice President of Client Experience
Better Life Maids
Follow Angela on Twitter @BLMAngela
Angela Ricketts of St. Louis, is one the co-founders of Better Life Maids, and currently serves as Vice President of Client Experience. Angela shares her passion for the business, and how her desire to be a great wife, mother, and own her own business became possible when she formed BETTER LIFE MAIDS. To find out more about Better Life Maids and get a free instant quote, click on the button below.