Better Life Maids is built on the foundation of great people. Sue Wittke is a perfect example of what Better Life Maids is all about. While Sue has been our St. Louis green house cleaning team for just under 6 months, it feels like she has been with us forever. Sue seems to make everyone around her better. She is always positive and caring. It is apparent in her teams dynamics, and the relationships she has developed with her clients. Month after month Sue has been one of our leaders in both total surveys received, and the overall score of those surveys. Over 95% of Sue’s clients have rated her as a 9 or 10 in their likelihood to recommend her to their friends and family. She sets the bar pretty high for professional house cleaners in St. Louis.
And we really love why Sue joined our team at Better Life Maids. As a long term stay at home mom, Sue knows her way around a home. In fact she has over 18 years of experience keeping her own home looking great. With her son away to college this year, she was looking for something new to do, and of course help with college tuition.
We hope you love Sue as much as we do. Book a cleaning today and meet Sue or one of our many great Better Life Maids.
First of all and as always I want to say Thank You! Thank you for supporting Better Life Maids. We do now as ever strive to be St. Louis best green house cleaning service. And your support helps us provide free cleanings to women battling cancer.
October is national breast cancer awareness month. While I know that you are inundated by pink marketing this month, I wanted to share with you the program that you make possible through your support of Better Life Maids. You can click on the image above to watch a video that News Channel 5 did on the program.
We have been a proud partner of Cleaning For a Reason for the past 6 years. Together we try to make a difference in the lives of women undergoing cancer treatment. We donate up to 8 monthly cleanings to women that are placed with us through the program, and we have committed to providing services to one woman per month for each team we have. To date we have served over 50 women undergoing treatment for cancer, and provided nearly 250 free cleaning. You can go to their website and see all the good Cleaning for a Reason has done. To date over 17,000 cleanings have been donated nationwide, by services just like ours, committed to making the lives of those battling cancer, just a little bit better, one clean home at a time.
As we grow, our commitment to Cleaning For a Reason grows as well. Thank you for your ongoing support, and for helping us serve this cause that is near and dear to our heart. So many have been touched by this terrible disease. We know that we aren’t curing cancer. But we believe that providing these cleanings helps women to focus on their health and provides them with relief from the stress of every day life. It may seem like a little thing, but little things done with great love can change the world. Again, thank you so much for your support.
Angela Ricketts Founder and Vice President of Client Experience Better Life Maids
This is a summation of our 2014 price increase letter. We have held the line on prices for 2 years, but feel that to maintain our competitive staffing advantage moving forward we must increase prices. While we know that can sometimes be frustrating, we want you to know that these increases and more have been directly passed on to create higher wages for our staff. Over the past year we have increased our wages by over 12%. This has led to longer tenure of our key cleaning team supervisors, and an increased ability to screen and train the best possible new members of our team.
Price increase letters will be sent out on your anniversary of service, so if you started service in the past few months, you won’t see this letter for awhile. We just want to be proactive in sharing this information.
Thank you for your ongoing business with Better Life Maids. As always we are committed to making your life Better, Greener, and Cleaner with every visit. We appreciate the trust you have placed in us to maintain your homes beauty and value. It is our ongoing mission to earn that trust and to be the best house cleaning service in both overall value and quality.
This letter’s purpose is to tell you that an adjustment to your per visit service fee is necessary at this time. In order to maintain the highest standards in the residential cleaning industry periodic rate increases are necessary. Many of our costs have gone up in the past year including payroll taxes, workman’s compensation insurance, supplies and equipment, fuel and more; but our largest investment has been a major increase in both our starting wages, and raises to our tenured team members. We have committed to raising our starting pay of all team members to $10.10 per hour by January 1st of 2015 (currently $9.50 for new hires, increased from $9.00 in 2013). All of our team supervisors and assistant team supervisors will see wage significant wage increases as well.
We have held off price increases for the past two years, but in order to attract and maintain the best possible team, we need to make this adjustment now. While other services have come and gone over the past few years, Better Life Maids has become an integral part of the St. Louis region, and will remain so for years to come. We are driven to give our clients the best possible people and thus the best possible cleaning service. Better Life Maids will continue to hire and train the best team members and this price increase will allow us to do so.
Your new rate for each cleaning visit will be increasing by $4 per visit effective your next cleaning visit.
Thank you for your ongoing support. We look forward to serving you for many years to come. As always please let us know if there is anything we can do to make your life Better.
Angela Ricketts Founder & Vice President of Client Experience
Again. Thank you so much for giving us the opportunity to serve you. We will continue to do all we can to make sure we are worth your investment and provide you with an experience and cleaning you deserve.
At Better Life Maids we clean a lot of hardwood floors. In fact in the course of a year providing green house cleaning services to St. Louis, St. Charles, Portland, and Birmingham, we will clean thousands of homes. Most of them have hardwood floors. We really do consider ourselves hardwood floor cleaning experts. Even still, with thousands of homes cleaned each year with great results and no damage, we get potential clients that insist that we use vinegar, or ammonia, or a steam mop on their new installed hardwood floors. We will use vinegar or steam mops if a client insists, but only after we have explained to them the risks, and let them know that our damage policies will not cover the use of these products on their floors.
As a rule we try to only use the entire line of Better Life cleaning products to clean our clients homes. All of the Better Life products have been proven to be safe and effective at cleaning all the surfaces of their homes. Simply Floored is Better Life’s PH neutral floor cleaner that leaves hardwood floors looking great, and keeps them safe with amazing results. And it has to be. In St. Louis alone, we clean nearly 10,000 homes per year. We just can’t risk using a product that will cause damage to our clients floors. Simply Floored has stood the test of time and repeat use. We know it works, and we know it keeps our clients homes floors looking good for years.
Many of the hardwood floor cleaning methods listed below will leave your floors with “great” short term results, but over time, your beautiful hardwood floors may be damaged. There is a lot of misinformation and misunderstanding about how to keep your hardwood floors looking great for the long run. Lumber Liquidators is out to set the record straight. As one of the nations largest sellers of hardwood flooring, they really have heard and seen it all. Here are their 10 Hardwood Horrors. Truly bad cleaning methods that not only won’t work for your floors, in the long run will damage them.
Tina Lewis is really a great person. She is a mom, a friend, a team member, and most recently a graduate. After years of hard work she recently graduated from Washington University. And Tina graduated while juggling work, family, and school. We could not be prouder to have Tina on our team. In fact Tina has been a part of the Better Life Maids family from nearly the beginning. She was there when we were still working out of our basement in our small Shrewsbury home, and helped us grow Better Life Maids into one of the largest independent maid services in the St. Louis region.
While Tina will be leaving us soon to pursue a new career, she will always be a part of the Better Life Maids family.
Thank you Tina.
Give mom a gift you have never given her before. A sparkling clean house from Better Life Maids. Let us do all the dirty work, while you get all the hugs and kisses.
Mother’s Day is May 11th, so you still have time to make mom’s day and get her the perfect gift. Think about how great mom will feel this Mother’s Day knowing she can kick back and relax and leave the house cleaning to Better Life Maids.
We had a great time on Show Me St. Louis this week. We got to talk about what makes Better Life Maids a green house cleaning service, and about what it takes to be a Better Life Maid. In addition we are offering a Spring Cleaning special for new clients in Saint Louis and Saint Charles County. Save $100 when you sign up for new service this spring. $20 off the first 5 visits.
For the past year we have received thousands of entries for our Year of Green House Cleaning Sweepstakes. In fact we received over 8,000 entries. We are proud to announce that Missy Lang of Webster Groves was our winner. She will enjoy an entire year free from cleaning toilets, vacuuming, and other domestic chores compliments of Better Life Maids of St. Louis. Congratulations Missy we are so happy for you.
From the thousands of entries Missy Lang was selected to receive the year of green house cleaning services.
“I am so excited!” was the first thing Missy said when she found out she won. As a busy mother of 3, excitement is something she probably gets lots of, we are hoping to give her a few more hours of relaxation each week, but we complete understand her sentiment.
“I can’t wait to tell Josh,” said Missy excited to share the news with her husband.
“We have done this contest for 3 years now, and it gets more fun every year. When we tell people they are the winner they are always so excited, it makes me feel good about what we do for all of our clients.” said Better Life Maids President Matthew Ricketts.
Needless to say Missy was extremely excited to find out she won. While we would love to share a free cleaning with all of our wonderful fans, we just can’t do it and keep the lights on. The enthusiasm for this sweepstakes remains strong so we have decided to run it again!
Heather Horst is a big reason we have been able to add service in St. Charles county. She has served as a Better Life Maids team member for over 2 years. Always one of our highest rated team supervisors, she was promoted to a Client Experience Manager in our St. Louis office last year. Now Heather heads up our efforts to grow our green house cleaning service as we expand into St. Charles county.
Better Life Maids has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. This is the fourth consecutive year that Better Life Maids has earned the honor.
“Winning an Angie’s List Super Service Award is a very big honor for us at Better Life Maids. We always strive to provide our green house cleaning client an exceptional experience, and it is such an honor to have our clients help recognize us as one of the very best companies in our industry.” Said Angela Ricketts, Vice President of Client Experience for Better Life Maids.
Only about 5 percent of the companies Better Life competes with in the St. Louis region, including St. Louis, and St. Charles, are able to earn our Super Service Award
“Only about 5 percent of the companies Better Life competes with in the St. Louis region, including St. Louis, and St. Charles, are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.” In fact the number is even narrower than 5% when you factor in that Angie is referring to 5% of those that have a listing or review on Angie’s List. The vast majority of house cleaning companies are not even able to make the claim they are on Angie’s List. So the field is even smaller for companies able to reach this top honor.
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.